Refund Payment Policy
Uncensored AI refund policy for subscriptions and credit packs: cancellation terms, refund eligibility based on actual usage, and how to request a refund.
Table of Contents
Uncensored AI offers monthly and yearly subscription plans plus stackable credit packs. This policy explains how cancellation works, when refunds apply, and how to request one.
1. Subscriptions & Cancellation
You can cancel your subscription at any time, for any reason. Cancellation takes effect at the end of the current billing period: your remaining quota stays available until the period ends, and no further charges are made.
Subscription plans renew automatically (monthly or yearly) until you cancel them.
2. Refund Eligibility
Because Uncensored AI is a digital service delivered instantly over the internet, subscription fees are generally non-refundable once the plan quota has been meaningfully used.
That said, we review every request individually based on actual usage, and the following cases qualify for consideration:
- New-subscriber goodwill: if you are new to paid plans and request a refund within 7 days of your first charge while having used only a reasonable portion of the plan quota, we will review a full or partial refund based on your actual usage.
- Duplicate or erroneous charges: verified billing errors, such as being charged twice for the same period, will be fully refunded.
- Service outage: a confirmed continuous outage caused by us lasting more than 72 hours entitles you to a pro-rata refund or a subscription extension.
- Statutory rights: any right of withdrawal or refund granted by applicable law (such as the EU/UK 14-day cooling-off period) is unaffected by this policy.
We do not publish fixed usage cut-offs. Each request is assessed on the real consumption in your account, so you always get a fair, case-by-case answer.
3. Credit Packs
Credit packs are one-time add-ons with a long validity window. If a pack is completely unused, or only a small portion of it has been consumed, contact us and we will review a refund based on the remaining balance and your actual usage.
4. How to Request a Refund
To request a refund, email support@stellaai.live and include: the email address linked to your Uncensored AI account, the purchase date, and the plan or pack name.
Our team reviews each request against actual account usage and replies with a decision, typically within 7 business days. Approved refunds are returned to the original payment method within the timeframe of your payment provider.
5. Violations & Terminated Accounts
Accounts terminated for violating our Terms, including child safety material, non-consensual depictions of real people, or other illegal content, are not eligible for refunds.
If you believe your account was terminated in error, contact us and we will review the case.
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